Privacy policy

Effective October 1, 2026

Dash helps you record the stories of your life, by answering a question a day on a Dash device, in the Dash app or on a phone call with Dash. This policy says what we keep, why, who else handles it, and how you can have it removed. It covers the Dash app for iPhone and Android, the Dash device and this website.

What we keep

• Your account: your email address, a password (stored only as a one-way hash), your name, phone number, birth date or year, and ZIP code.
• Your stories: the recordings of your answers, their written transcripts (including any corrections you make), the questions you were asked, and the Voice Notes sent to you.
• Your conversations with Dash: when you talk with Dash in the app or by phone, the audio of the conversation and the answer it records.
• Your phone and devices: the Dash app's version, your phone's model, operating system and time zone, a push notification token, and the time you chose for the Daily Dash Call and the daily reminder. For a Dash device: its ID, firmware version, Wi-Fi network name, battery level and when it was last used.
• Your plan: your subscription level and renewal date.

We use your ZIP code to work out your time zone and your local area, so the day's question and its reminders arrive on your own day.

What we use it for

Only to run Dash for you: to ask your questions, record and transcribe your answers, keep them for you and the people you choose to share them with, ring the Daily Dash Call, send the reminders and emails you ask for, and keep your account secure. We do not sell your information, we do not show you ads, and we do not use your stories to train AI models.

Who else handles it

Dash uses a few companies to do parts of its work. Each one receives only what that part needs:

• ElevenLabs provides Dash's voice and runs the spoken conversations, so it receives the audio of your conversations with Dash and the text Dash reads aloud.
• OpenAI transcribes your recordings into text and helps write Dash's questions and replies, so it receives your recordings and their transcripts.
• Twilio carries phone calls with Dash, when you take one by phone.
• Google Firebase delivers the Daily Dash Call to Android phones. It receives your phone's push token and a "call now" signal, not your stories.
• Resend sends our emails, such as sign-up codes, so it receives your email address and the email.

Our own server, in the United States, keeps everything else. We may share information if the law requires it.

Sharing your stories

Your stories are private to your account. When you share one, the link or QR code lets anyone who has it listen to that one answer, with its transcript if you chose to include it, until the link expires. Family members you give a PIN to can see your answers on the website's read-only view.

Your phone's permissions

• Microphone: to record your answers and talk with Dash, only while you are recording or in a call.
• Notifications and full-screen calls: for the daily reminder and the Daily Dash Call, only if you turn them on.
• Face ID or fingerprint: to lock the app, if you turn it on. This stays on your phone; we never receive it.

Keeping and deleting

We keep your account and stories for as long as your account is open, so they are there when you want them. You can change your details at any time in the app or on this website.

You can delete your account and everything in it from the app (Account, then Delete account) or at dash.yourdashes.com/delete-account. It is deleted seven days later, so you can change your mind until then; we email you when it is scheduled and when it is done. Your recordings, transcripts, conversations, questions, phone records and account details are deleted, and any Dash device on your account is unpaired and erases itself. If you can't sign in, email support@yourdashes.com from your account's email address.

Security

Everything travels over encrypted connections, passwords are stored only as hashes, and the app can be locked with Face ID or a fingerprint.

Children

Dash is not meant for children under 13, and we do not knowingly collect information from them.

Changes

If this policy changes, we will update the date at the top, and tell you in the app or by email before a change that matters takes effect.

Contact

Questions about your privacy: support@yourdashes.com.